Refund policy
Return & Refund Policy
At Mova Mart, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within [7 DAYS] of delivery.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, manuals, and accessories.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these conditions may not be eligible for a return or refund.
Return Process
To initiate a return, please contact us at [movamart1@gmail.com] with your order number and the reason for your return. Our support team will guide you through the return process and provide further instructions.
Please do not send items back without receiving return instructions from our team.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME 10] business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
We offer exchanges for eligible items if they are defective, damaged, or if you received the wrong product. To request an exchange, contact us at [movamart1@gmail.com] within [7 DAYS] of receiving your order.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within [7 DAYS] of delivery. Include your order number along with clear photos or videos of the product and packaging. We will review your request and arrange a replacement, exchange, or refund where applicable.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Gift cards
- Digital products or downloadable items
- Personalized or custom-made products
- Perishable goods
- Personal care or hygiene items that have been opened or used
- Items marked as "Final Sale" or "Non-Returnable"
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, Mova Mart will cover the return shipping costs.
For returns due to a change of mind or any reason not related to product quality, the customer is responsible for the return shipping charges unless otherwise stated.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: movamart1@gmail.com